Welcome to New York State Grants Management NYS Grants Management for Organizations

Get Prequalified. Apply for Grants. Manage Contracts. Request Payments. Resources to Help You Navigate SFS

SFS allows users at registered organizations to apply for grants, manage contracts, and request payments. Below are resources available to help you navigate the system.

Get Help Get Help with the Statewide Financial System

Help Desk


Email: [email protected]
Phone: (518) 457-7717 or (855) 233-8363 (toll free)
Other: Through the SFS Support Tile in the SFS Vendor Portal

 

Please include as many details as possible when contacting the Help Desk:

 

  • A detailed description of the issue.
  • The SFS User ID you were using when you encountered the issue.
  • The date and time you encountered the issue.
  • The name of the training or reference material that you were following when you encountered the issue (if applicable).
  • The name of the page you were on when encountering the issue.
  • Impacted transaction IDs (if applicable).
  • Screenshots of the entire page where you are experiencing trouble including the URL and any error messages you are receiving (if applicable).

 

As a reminder, the Troubleshooting Tips for SFS Users guide provides a list of basic troubleshooting tips, reminders, and contact information for users who are unable to log in to the system or need assistance with the system.

 

Note: Help Desk ticket responses will come from [email protected].