Albany Empire Plaza

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Contact Grants Management

Help Desk

In addition to the support resources available to Grants Gateway users such as manuals, videos, webinars, and FAQs, Grants Management provides live help desk support for Grants Gateway users. 

Hours: Monday – Friday 8:00 a.m. to 4:00 p.m.

Phone: (518) 474-5595


An after-hours support desk is available weekdays between 4:00 p.m. and 8:00 p.m. for account lockouts and basic questions at (800) 820-1890 or

Forgot Username

Users who have previously registered with Grants Gateway and have forgotten their username should email


Users who know their username, but have forgotten their password, should navigate to the Grants Gateway login page and click the Forgot Password link, then follow the prompts. 

Contact Grants Management

Mailing Address:

Grants Management

99 Washington Avenue, Room 1550

Albany, NY 12210-2814