Albany Empire Plaza

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Help Desk

In addition to the support resources available to Grants Gateway users such as manuals, videos, webinars, and FAQs, Grants Management provides live help desk support for Grants Gateway users. 


Hours: Monday – Friday 8:00 a.m. to 4:00 p.m.

Phone: (518) 474-5595

Email: grantsgateway@its.ny.gov



An after-hours support desk is available weekdays between 4:00 p.m. and 8:00 p.m. for account lockouts and basic questions at (800) 820-1890 or helpdesk@agatesoftware.com.

Forgot Username

Users who have previously registered with Grants Gateway and have forgotten their username should email grantsgateway@its.ny.gov.

 

Users who know their username, but have forgotten their password, should navigate to the Grants Gateway login page and click the Forgot Password link, then follow the prompts. 

Contact Grants Management

Mailing Address:

Grants Management

99 Washington Avenue, Room 1550

Albany, NY 12210-2814