Help Desk
In addition to the support resources available to SFS users such as manuals, videos, webinars, and FAQs, there also is live help desk support.
Email: [email protected]
Phone: (518) 457-7717 or (855) 233-8363 (toll free)
Other: Through the SFS Support Tile in the SFS Vendor Portal
Please include as many details as possible when contacting the Help Desk:
- A detailed description of the issue.
- The SFS User ID you were using when you encountered the issue.
- The date and time you encountered the issue.
- The name of the training or reference material that you were following when you encountered the issue (if applicable).
- The name of the page you were on when encountering the issue.
- Impacted transaction IDs (if applicable).
Screenshots of the entire page where you are experiencing trouble including the URL and any error messages you are receiving (if applicable).
As a reminder, the Troubleshooting Tips for SFS Users guide provides a list of basic troubleshooting tips, reminders, and contact information for users who are unable to log in to the system or need assistance with the system.
Note: Help Desk ticket responses will come from [email protected].