Help Desk Support
Grants Management provides live help desk support for Grants Gateway users.
Hours: Monday – Friday 8:00 a.m. to 4:00 p.m.
Phone: (518) 474-5595
An after-hours support desk is available weekdays between 4:00 p.m. and 8:00 p.m. for account lockouts and basic questions at (800) 820-1890 or firstname.lastname@example.org.
Media Inquiries, Language Access, and Accessibility
For all media inquiries, language access, or accessibility questions, please contact the Help Desk. Identify your request as a media inquiry, language access, or accessibility question and the representative will connect you to the best person to answer your question(s).
Phone Number: (518) 474-5595
Address: Grants Management
99 Washington Avenue, Room 1550
Albany, NY 12210-2814