Contact Us

Help Desk Support

Grants Management provides live help desk support for Grants Gateway users. 

Hours: Monday – Friday 8:00 a.m. to 4:00 p.m.

Phone: (518) 474-5595

Email: grantsgateway@its.ny.gov


An after-hours support desk is available weekdays between 4:00 p.m. and 8:00 p.m. for account lockouts and basic questions at (800) 820-1890 or helpdesk@agatesoftware.com.

 

Media Inquiries, Language Access, and Accessibility

For all media inquiries, language access, or accessibility questions, please contact the Help Desk. Identify your request as a media inquiry, language access, or accessibility question and the representative will connect you to the best person to answer your question(s). 

Phone Number: (518) 474-5595

Address: Grants Management
99 Washington Avenue, Room 1550
Albany, NY 12210-2814